Return Merchandise Authorization (RMA)

Submit this form to send your equipment in for repair. You can include up to 5 items in one request.

Service and inspection fees

If your repair is outside our 12-month labour warranty coverage, a minimum inspection fee of $66 including GST applies. This covers up to 30 minutes of assessment time and will be waived if you proceed with the recommended repair.

Our standard service labour rate is $132 per hour including GST.

Your details

Contact name * Company / venue Phone Email

Needed back by (optional) Let us know if you have a deadline (e.g. next gig). We'll do our best. Additional notes Proof of purchase / documents (optional) Attach your receipt or proof of purchase — PDF, image, or Word document. Up to 5 files. ‼️ This repair is urgent — needed back ASAP

Item 1

Brand Fixture / model * Serial number Fault description Pre-approved repair amount (including GST) Maximum amount Stagekraft may spend without requesting further approval. Powers on? Transmit / receive signal? LED output

Item 2

Brand Fixture / model Serial number Fault description Pre-approved repair amount (including GST) Maximum amount Stagekraft may spend without requesting further approval. Powers on? Transmit / receive signal? LED output

Item 3

Item 4

Item 5